Reference

The Legal Terms Behind Your Account

Your account runs on rules you can read before you agree to them — who can join, how a wallet transfer is treated, and what happens when a clause changes.

Read before you agreeOne account per personWallet name matchingLaw-dependent access
hbajee34 The Legal Terms Behind Your Account
DATA AND SECURITY

How We Hold Your Account Data

We keep the personal detail we need to run your account and settle payments, and nothing beyond that. Your mobile number, wallet name and transaction references are stored so a transfer can be traced and a query answered against it. Cookie use on this site is narrow: it holds your login session, remembers your language choice and keeps the page from asking you the same thing twice on a slow connection.

Name-matched wallets only

bKash, Nagad and Rocket transfers are checked against the name on your account. If the sender name differs, the credit is held and the payments desk contacts you instead of releasing it silently.

Login codes and sessions

Sign-in uses a one-time code sent to your registered number. Log out on shared phones and laptops, and tell us at once if a code arrives when you did not ask for one.

What cookies do here

Session cookies keep you signed in while you move between lobby and account pages. Clearing browser data signs you out and returns the site to its default language on your next visit.

Changing or removing your data

Ask through the help chat to see, correct or remove the details we hold. Transaction records are kept after closure for as long as accounting and legal rules require, then dropped.

ACCOUNT HELP DESK

Where to Send Legal Questions

If a clause is unclear, ask us before you act on it rather than after. Every question about the terms, a held wallet transfer or a closed account goes through a channel tied to your registered mobile number, so we can see the account you mean and answer against it. Write in English or plain Bangla-English and we will reply in the same style you used.

Help chat inside your account Open the chat from your logged-in screen and name the clause you are asking about. The thread stays attached to your account, so a follow-up does not mean explaining the whole case again from the start.
Written form on this page Use the contact form linked at the foot of this page for anything you want in writing. Add your registered mobile number so the message can be matched to your account before we reply.
Wallet and withdrawal desk When a bKash, Nagad or Rocket transfer needs a name check, the query goes to the payments desk rather than general support. Keep the transaction ID and the sending wallet number ready before you write in.

What You Ask Before You Agree

These are the questions that land in our inbox most often, answered in the same plain tone we use on the terms pages themselves. If yours is not here, the help chat reaches a person who can quote the exact clause instead of paraphrasing it.

Yes, when payment rails, game categories or local rules shift. The version live at your login is the one in force, and material changes are flagged on your account so you see them before they bite.

Usually because the sender name does not match the name on your account. A transfer from a relative's wallet is a third-party payment under our terms, and the payments desk will ask you to resend from your own wallet.

Only places where real-money gaming is permitted and where we accept sign-ups. That depends on your local law, so check it before you register — the site loading on your phone is not confirmation you are eligible.

Yes. Send the request from the help chat tied to your registered number, and we will list what is stored — account detail, wallet references and transaction records — and correct anything that is wrong.

The account is closed and your access stops, but transaction and wallet records are retained for the period accounting and legal rules set. After that they are removed and no longer available to us.

Write in with the market name, your account number and the time the bet was placed. Disputes are handled under the same terms you accepted at sign-up, and the reply comes through the same chat thread.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.