Verifying the Person Behind the Account
Verification is how we keep your balance yours. Send a clear photo of your National ID, front and back, plus a selfie taken with light on your face, and make sure your name reads exactly the way it does on your wallet account. If one letter is off, a payout gets held, so check the spelling before you upload. We look at
what you send and message you inside the account when a picture is blurred or a corner is cut off. It costs you nothing to complete.
- Open the verification screen — From your account menu, head to verification. It lists which document we still need, so you are not uploading the same file twice.
- Photograph your National ID — Front and back, all four corners in frame, no glare across the number. Cropped or blurry pictures are the usual reason a check stalls.
- Take a selfie — Hold the phone at eye level in daylight. We compare that photo against your ID and against the name on your wallet account.
- Match your wallet name — Your bKash, Nagad, Rocket or Upay account must carry the same name as your hbajee34 account. Tell support before a payout if they differ.